Average Reviews:
(More customer reviews)The performance of this headset is disappointing. I originally ordered it because my Moto headset (HS850) seemed to have low volume when used with the Blackberry 8830 (the HS850 didn't have this problem when used with a Moto V710 phone). I figured since the HS 655 was optimized for Blackberry by Plantronics, it would be the best choice. Reviews rated the Plantronics version highly. My experience: Comfort and fit was fine. Features and operation also fine, although it lacks the ability to switch between calls during Call Waiting. Volume for me was excellent (solved my original problem) but people consistently complained about the sound quality on their end - lots of noise, static, etc. The headset was never more than about 2 feet from the phone (same side of body) so range wasn't the problem. I called my own office voicemail to record the sound quality from various locations during my commute and confirmed the poor performance. Switching back to the Moto HS850 got rid of the problem, so I figure the phone is ok.
This one's going back. Maybe it's just a defective unit, but I'm done with this model. The hunt for a decent Bluetooth headset continues...
**UPDATE**
I ordered a Plantronics Voyager 510 based on the high marks so many reviewers gave it. It had the same noise problem as the HS 655 (crackles, etc) on the receiver's end when paired with the Blackberry 8830! Now I figured the phone was at fault. After playing with a couple of settings, I found that the encryption setting was causing the problem (Bluetooth setup -> highlight the device ->select "Device Properties" -> set Encryption to "Disabled"). With encryption disabled, the problem is gone. So probably the HS 655 was fine all along. The 510 may still be a better choice since it has a noise cancelling microphone while the 655 does not, but the style is definitely "old school."
(It's puzzling that RIM didn't make sure the HS 655 was fully compatible with their own phone, or at least put something in the headset instructions to disable the encryption feature. Then again, they had really poor documentation that came with the product: a quick start guide that didn't even describe how to change ear buds (3 sizes provided) or how to mount the ear clip that came in the package. They did have a card that directed you to their website for more info, but there wasn't anything more descriptive there either. I had to go to Plantronics web site to get the more complete user guide for their 655.)
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